AWS Management and Support Plans Services for Cloud and DevOps Engineers

📝Introduction

This post will cover the main Technologies of AWS Management and Support Plans Services.

📝Management Services

• AWS Management Services(AMS) -> It helps you adopt AWS at scale and operate more efficiently and securely.

  • Provides proactive, preventative, and detective capabilities that raise the operational bar

  • Helps reduce risk without constraining agility, allowing you to focus on innovation

  • Extends your team with operational capabilities including monitoring, incident management, AWS Incident Detection and Response, security, patch, backup, and cost optimization

  • AMS in the Real World Scenarios:

    • Monitoring & Observability. To establish a strong foundation for securely operating your workloads in the cloud, it is critical to consider how you plan to monitor the health of your workloads. An observable environment reduces risk, increases agility, and improves customer experience.

      

      

📝Support Plans

• AWS Support Plans -> They were designed to optimise performance, manage risk, and keep costs under control.

  • There are 4 Support Plans available:

    • Basic (Free)

      • Account and billing questions

      • Service Limite increases

      • No technical support

      • 24x7 access via email only

    • Developer\ (Paid)*

      • Account and billing questions

      • Service Limite increases

      • Technical support

      • Less than 24h for General Guidance / less than 12h for System impaired

      • Business hours access via email only

    • Business\ (Paid)*

      • Account and billing questions

      • Service limit increases

      • Technical support

      • Unlimited cases

      • Unlimited contacts

      • Less than 24h for General guidance / less than 12h for System impaired / less than 4h for Production system impaired / less than 1h for Production system down

      • 24x7 access via email, phone or chat

    • Enterprise\ and Enterprise On-Ramp* (Paid)*

      • Account and billing questions

      • Service limited increases

      • Technical support

      • Unlimited cases

      • Unlimited contacts

      • Technical Account Manager(TAM)

      • Concierge Support Team

      • Infrastructure Event Management

      • Less than 24h General guidance / less than 15h Business-critical system down / less than 12h System impaired / less than 4h Production system impaired / less than 1h Production system down

        • *Note - Below are more details for each one.

          

          

          

    • 3 Support Case Types:

      • Account and Billing

      • Service Limit increases

      • Technical Support

Thank you for reading. I hope you were able to understand and learn something helpful from my blog.

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